Baltimore citistat program performance accountability

In the years since, the city government went from gotcha stat sessions and charging for access to data to open data portals and CleanStat dashboards.

Throughout, it was clear that the executive power of the mayor shaped the use of public data. The concept of using data to govern across agencies was still new in the year CitiStat was born.

Under this initiative, data was used to track progress of city agencies toward particular goals. On a regular basis — every month or every other week —agencies were brought to task on whether the benchmarks were achieved or not. It introduced a new measure of accountability for everything from potholes filled to streetlights fixed. This early s craze for data-based performance management precedes the revolution for open data of recent years.

Data was valuable info for making policy and tracking community trends. But just as with some paper-based public records, government charged a fee to others for its use. Local governments saw data collection as a resource. CitiStat was an internal use of the data, so external sources needed to pay a premium.

CitiStat and Baltimore Neighborhood Indicators Alliance were created simultaneously — one to use data for the government, the other to use and share that data to the public. At this point, it was not quite open data in practice at the government level, but rather in spirit. As Baltimore was growing the CitiStat model, Stat was taking off around the country.

Governments from San Francisco to Somerville, Massachusetts began to adopt data-driven initiatives. Baltimore was a model from which to learn, even as these other municipalities applied their own approaches. This growth was based on a reputation that the approach was effective when it came to creating efficiency and savings. Yet inside city government, mixing data and a human workforce had its hurdles.

File photo. There was also a question of making the data available. In his experience, mayoral administrations have been pretty open to collecting and utilizing data. Lima said one difficult part is overcoming the stigma of a bygone era where data was used to turn up the heat on a government official, and make them squirm. Lima said when it comes to data, he eases fears of colleagues being called out for incompetence or negligence. After all, if the data you offered is being aimed back at you, it can be hard to feel like anyone is on the same side.

But over the years, there has been an effort to encourage sharing data as a part of collaboration among departments and outside organizations.

The evolution of the program through future administrations showed the importance of leadership to these programs. Iyer points to the hiring of a younger city chief information officer, Rico J. Has PDF. Publication Type. More Filters. Collaborative governance and information technology innovation: public—nonprofit partnerships to build neighborhood information systems. Abstract This paper addresses the collaboration and partnership between public and nonprofit organizations under the new governance paradigm in public administration, particularly in building … Expand.

Highly Influenced. View 10 excerpts, cites background. How to improve the efficiency and effectiveness of the public sector has been a priority for decades. This case study examined a management approach to improving publicsector performance called … Expand. View 5 excerpts, cites background and methods. This study of the diffusion and evolution of the innovation in the form of citizen service centers and as a technology cluster has been designed to help identify the catalysts for the spread of … Expand.

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The central objective of this thesis is to investigate, understand and explain the conditions under which the administrative problem known as potentially avoidable failure induced demand PAFID … Expand. What Factors Contribute to Success? In pursuit of the effective neighborhood information system: User-friendliness and training. Business, Computer Science. View 2 excerpts, cites background.

This study tests that argument, focusing on an important policy outcome—innovation. Data were … Expand.