Gfi failed update

A good reason for a sporadical event is, in most cases, a bad network connection with our update server that may have caused a timeout event on the client machine. However, if the event occurs with every download attempt, then it is recommended to investigate further.

GFI MailEssentials would not only be outdated, but it might also not be able to block the latest spam trends successfully. In this case GFI MailEssentials has failed permanently, so I have decided to do some pre-checks to ensure that this issue has not been caused by a simple reason.

In some cases an expired license key may be the key reason why GFI MailEssentials is not allowed to download the latest updates files from our update server. A dialog box will pop up and will display the current information about the license status 3. If the license key has been expired or the licensed user has been exceeded, then GFI MailEssentials will not be able to work properly or it will not be able to download the update files from our update server.

If necessary, I will need to buy a renewal license key to ensure that the license key allows me to download the latest updates files from our update server. In my case the license key was correct and valid.

Furthermore, the license key allows me to download the latest update files. The license status shows me some useful information. It counts 25 users and my license key allows me to use up to 25 users. So, the licensed users have not been exceeded. If it exceeds the amount of licensed users, then I would need to verify whether the license key needs to be upgraded for further X amount of users.

The following knowledge base article explains how the users are counted by GFI MailEssentials and how unnecessary licensed users can be removed from the user list. In the next step I will need to check whether only one specific or all Anti-Spam modules fail to download the update files.

GFI MailEssentials has three modules which periodically download update files from our update server:.

As you can see from the next screenshot the Bayesian filter is also able to check for the latest update files. The SpamRazer update fails permanently; however the Phishing and the Bayesian filter updates seem to be working fine. This means that only one anti-spam module is failing to download the updates. SpamRazer downloads the update files from a different update server. This was the main reason for the update failure issue for the SpamRazer anti-spam module.

This would explain why both anti-spam modules succeeded to download the update files. Get immediate results. Take the necessary steps to fix all issues. Riyasudeen February 26, at am. If a proxy server is required to access the internet, please configure the proxy server in the Updates tab of the General Settings. If you have used this form and would like a copy of the information held about you on this website, or would like the information deleted, please email privacy gfisoftware.

So at this stage my conclusion is: The SpamRazer update fails permanently; however the Phishing updates seem to be working fine. So in other words: The SpamRazer update fails permanently; however the Phishing and the Bayesian filter updates seem to be working fine. Any questions?